1. Update information about their business on Google/Tripadvisor and on social media e.g. hours, phone numbers, location including image of business front, pictures.
2. Erect clear signage to assist customers in finding your business and accessing your products/services. Remove unnecessary/distracting/poorly written signs inside your place of business or around entrances.
3.a) ANSWER THE PHONES.
3.b) Make an effort to enunciate the business and employee names when answering the phone.
3.c) Repeat the customer's query in your own words to confirm you've understood their request.
4. Look at the customer when speaking.
5. Acknowledge the customer's request verbally before acting on it e.g. if you need to leave or turn to another staff member for assistance.
6. Clarify what the customer can expect or what you're going to do before leaving the customer waiting.
7. If you do not know the answer to the customer's query, admit that and advise how you intend to rectify that.
8. Avoid giving positive reinforcement to customers who skip the line or interrupt while others are receiving service. They should be directed to wait their turn.
1. Update information about their business on Google/Tripadvisor and on social media e.g. hours, phone numbers, location including image of business front, pictures.
2. Erect clear signage to assist customers in finding your business and accessing your products/services. Remove unnecessary/distracting/poorly written signs inside your place of business or around entrances.
3.a) ANSWER THE PHONES.
3.b) Make an effort to enunciate the business and employee names when answering the phone.
3.c) Repeat the customer's query in your own words to confirm you've understood their request.
4. Look at the customer when speaking.
5. Acknowledge the customer's request verbally before acting on it e.g. if you need to leave or turn to another staff member for assistance.
6. Clarify what the customer can expect or what you're going to do before leaving the customer waiting.
7. If you do not know the answer to the customer's query, admit that and advise how you intend to rectify that.
8. Avoid giving positive reinforcement to customers who skip the line or interrupt while others are receiving service. They should be directed to wait their turn.